FAQs
Get clear answers to your most common questions—quick, simple, transparent.
General Information
What is GuideWell Care?
GuideWell Care is a concierge medical service that provides personalized, one-on-one healthcare with direct access to top physicians and specialists. Our focus is on preventive care, chronic condition management, and exceptional patient experiences.
How is GuideWell Care different from traditional healthcare providers?
Unlike traditional medical practices, we offer personalized care, direct physician access, same-day or next-day appointments, and telehealth options for a seamless healthcare experience.
Who can benefit from GuideWell Care?
Anyone looking for comprehensive, proactive, and easily accessible healthcare can benefit from our services, including busy professionals, older adults, and those managing chronic conditions.
Membership & Services
Do I need a membership to access GuideWell Care?
Yes, we operate on a concierge model, which means patients pay a membership fee to access enhanced healthcare services with more time and attention from their doctors.
What services does GuideWell Care provide?
We offer a wide range of services, including:
- Primary care and preventive medicine
- Chronic disease management (diabetes, hypertension, etc.)
- Specialty care referrals (cardiology, endocrinology, neurology, and more)
- Telehealth visits for convenient, virtual consultations
- Coordinated care to ensure seamless treatment across different specialists
- Primary care and preventive medicine
- Chronic disease management (diabetes, hypertension, etc.)
- Specialty care referrals (cardiology, endocrinology, neurology, and more)
- Telehealth visits for convenient, virtual consultations
- Coordinated care to ensure seamless treatment across different specialists
Can I choose my own doctor?
Yes! We allow patients to select their preferred physician or specialist from our network.
Does GuideWell Care provide urgent care services?
While we do not function as an urgent care center, we offer same-day or next-day appointments for acute concerns, and our tele-health services provide quick access to care.
What Does Medical Tourism Corporation charge?
Cras facilisis quam placerat massa euismod accumsan. Nulla ac neque non sapien blandit blandit Aenean malesuada porta sapien, in interdum urna commodo.
Appointments & Access
How do I schedule an appointment?
You can schedule an appointment through our online portal, mobile app, or by calling our office.
Do you offer virtual consultations?
Yes! We provide telehealth and virtual visits for medical consultations, follow-ups, and prescription management.
How long are appointments?
Unlike traditional doctor’s offices, our appointments are longer and more personalized, allowing patients to have in-depth conversations with their physician.
What if I need to see a specialist?
We help coordinate referrals to top specialists in cardiology, endocrinology, pulmonology, neurology, and more, ensuring you receive comprehensive care.
Insurance & Billing
Does GuideWell Care accept insurance?
While we do not bill insurance for membership fees, some of our services may be reimbursed by your insurance provider. We recommend checking with your insurer for coverage details.
What is included in the membership fee?
Your membership covers unlimited office visits, extended appointment times, direct access to your physician, telehealth services, and comprehensive wellness planning.
Are there additional costs beyond the membership fee?
Most services are included, but lab tests, imaging, medications, and referrals to outside specialists may incur additional costs.
Can I use my HSA or FSA to pay for GuideWell Care?
In many cases, yes. We recommend consulting your HSA/FSA provider to confirm eligibility.
Technology & Platform
How do I access my medical records?
Patients can securely access their medical records, lab results, and treatment history via our online portal or mobile app.
Does GuideWell Care offer remote monitoring for chronic conditions?
Yes! We provide remote monitoring tools for conditions like diabetes, hypertension, and heart disease, allowing real-time tracking and doctor intervention when needed.
Is my health data secure?
Absolutely. We use HIPAA-compliant security protocols to ensure all patient data remains private and protected.
Miscellaneous
Can I cancel my membership at any time?
Yes, we offer flexible cancellation policies, though we recommend speaking with our team to discuss any concerns before making a decision.
How do I sign up for GuideWell Care?
You can enroll online through our website, mobile app, or by calling our office to speak with a team member who will guide you through the process.
Anytime, Anywhere.
24/7 On-Demand, Personalized Care.
Ready to Take Control of Your Health?
Book your first visit with a trusted physician
Speak directly with a care coordinator about your health concerns
Enjoy flexible scheduling that fits your lifestyle
Explore our transparent membership plans—no hidden fees
Access 24/7 support from your care team
Choose doctors you know and trust—no random assignments